Shipping Policy

Thank you for shopping at steedcycles.in, operated by Ceeyes Mobility Solutions Private Limited (also known as Steed OEM). This policy details how we process and ship your orders.

Domestic Shipping within India only

Processing Time:

Orders are processed within 2-4 business days (Monday to Friday, excluding holidays). During high order volumes, processing times may be slightly extended. We will notify you of any significant delays.

Shipping Rates & Delivery:

Shipping costs and estimated delivery times are calculated at checkout. We occasionally offer free shipping promotions. Standard delivery within India typically takes 7-10 business days, though this time frame is not guaranteed and may vary. 

Tracking:

Upon shipment, you will receive a shipment confirmation email with a tracking number. The tracking number will be activated within 24 hours.

Customs & Taxes: Taxes 

Customers are responsible for any customs duties and taxes applied to their orders. Customers are responsible for any duties and taxes applied to their orders. 

Damages:

In the event your bicycle is damaged during transit, please adhere to the following steps:

• Documentation: Capture clear photographs of the packaging and the damage to the bicycle.

• Contact Us: Reach out to Steed Customer Care at customercare@steedcycles.in as soon as possible.

Our customer care team will assess your claim and determine the necessary action. Please retain all original packaging and documentation until the issue is resolved.

Incorrect Addresses & Refused Delivery

We verify shipping addresses at checkout. If an address is invalid, we will contact you for an update. If a valid address cannot be obtained, the order will be canceled and refunded. Ceeyes Mobility Solutions Private Limited (Steed OEM) is not responsible for incorrect shipping addresses provided by customers or for packages that cannot be recovered due to incorrect addresses.

Missing or Stolen Shipments

If your order is marked as "Delivered" by the carrier but you have not received it, please contact us immediately:

• Phone: +91 75500 83344

• Email: customercare@steedcycles.in

We will file a claim with the carrier and may involve local law enforcement if necessary. Following an investigation (which may take up to 30 days), we will either replace or refund your order.